Zoom Phones

Zoom Phone Launch Schedule & Support

Eastern Iowa Community Colleges is launching Zoom Phones, a cloud-based phone system that integrates with the Zoom platform. The rollout will happen in phases by location, with on-site IT support on each site's launch day.

Launch Day Schedule

District IT (STAC) July 10
West Davenport Center July 21
Blong Technology Center July 21
Urban Campus July 23
Scott Community College July 30
Clinton Community College August 1
DeWitt Career Advancement Center August 1
Maquoketa Center August 1
Clinton Career Advancement Center August 1
Muscatine Community College August 4


Please note that dates are subject to change. Check back for updates.

What to Expect

  • IT technicians will be on site to assist and distribute headsets.
  • During the phone number porting process, you may experience a brief 30-minute outage of phone service. Zoom meetings and internet will remain fully operational.
  • After the switch, CISCO phones will be removed by IT. Please ensure your phone is cleared and accessible on your desk.

Zoom Phone Training

Other Training Opportunities

Need help?

After you receive notification that your phone has transitioned to Zoom:

Please contact the IT Helpdesk.

📧 Email: helpdeskFREEEICC
📞 Phone: ext. 3456

Designate one person to email the Helpdesk with a list of impacted users to streamline support.

📧 Email: helpdeskFREEEICC

Tips & Tricks

  1. In the Zoom desktop app or mobile app, click the Phone Phone button tab.
  2. Enter a name, number, or extension.
  3. Click the blue phone icon blue phone icon.

  1. While on a call, click Transfer.
  2. Enter the name of the person to transfer to.
  3. Click the blue transfer button  blue transfer button.
  4. Select the transfer method.

  1. While on a phone call, click Meet Video on button .
    The meeting will transfer to an instant Zoom Meeting.

  1. In the Zoom desktop app or mobile app, click the Phone Phone button tab .
  2. Click Voicemail.
  3. Locate the voicemail you want to listen to, and press Play Play button.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone, then click Settings.
  3. In Call Handling, under Greeting & Leave voicemail instruction, click Edit, then click Add Audio.
  4. Record a new greeting or Upload a file.