Conflict to Collaboration
Leadership MicrocredentialRegister Today
A great leader is a great listener, which is key to resolving conflict, creating solutions, and collaborating. Gain tools and techniques you can use to ensure your team is efficiently and effectively working together. Earn this microcredential in just four sessions.
What You Learn in Conflict to Collaboration
Explore how to change work relationships and interactions from conflict-ridden to collaborative. Explore deep listening, learn the path of a conflict episode, and three distinctive solution paths.
Listening is the foundational skill for conflict resolution. It requires a sustained effort to remain in the present moment and suspend judgment.
- Understand key attributes of listening
- Understand barriers to listening
- Correctly explain, using examples demonstrating the four levels of listening
Conflict begins when you become aware that something you care about is threatened. Understanding how the conflict episode unfolds and how to take action to avoid escalation will increase the possibility of resolution.
- Define conflict and the implication of the definition
- Demonstrate a clear understanding of the conflict episode
- Can explain the dynamics of conflict escalation, including distributive and integrative solution paths
In this session, participants explore the three sources of conflict and their distinctive solution paths. Using what was practiced in the previous workshops, you will learn how to find integrative space within a conflict situation.
- Can use the Neutral Statement method to determine type of conflict
- Demonstrate a clear understanding of the three types of conflict: Factual, Interest Based and Behavioral
- Can explain conflict de-escalation by using examples of the solution path for each type of conflict
How organizations manage conflict reflects on their ability for collaborative decision-making. Learn how the addition of dialogical skills will work with the previous training modules to create an environment for collaboration and effective decision-making.
- Understand the meaning and intent of dialogue
- Demonstrate use of Humble Inquiry questioning techniques to achieve “listening to understand”
- Understand and demonstrate using examples of the four behaviors of effective dialogue (listening, respecting, suspending and voicing)
Participant will use a real conflict example, demonstrating listening and dialogical skills, to explain conflict management and the techniques to maneuver the conflict episode to appropriate solution paths.
- E : Exceptional. Exceeds basic expectations. Consistently demonstrates superior performance
and behavior. Serves as a role model for others.
- M : Met. Adequate demonstration of skill.
- NM : Does not meet criterion.
- NA : Not assessed at this time. Opportunity not available to demonstrate skill. Does not affect score.
Not quite right? Consider these instead:
“Jessica Fah is inspiring, encouraging, and exciting, creating an engaging environment for our class. She has such a presence in the room, making the training even more effective because of her knowledge and personality.”See upcoming Leadership TrainingKambren Bigwood, Clysar Human Resources
Don’t settle for mediocrity
Looking to gain mastery in a specific skill set? Our microcredential programs are fast and focused. It's your pathway to upskill, stand out, and move ahead of your peers. These programs drive professional learning, online or in an EICC classroom. Whether you want to advance in your current position or make a career change, we help you achieve your goals. Don't settle for mediocrity - enroll in our programs today.ENROLL TODAY
Ready to Launch?
Start here. Earn a certificate. Build new skills in a short-term program. Step into the field and enjoy the edge you now have in the job market. From baking to digital analytics, we give you a launching pad.Where do you want to go?
Contact Business Solutions
For more information or to enroll, contact your Business Solutions Consultant
Office hours - Monday - Friday, 8 a.m. - 4:30 p.m.