BankMobile Disbursements

BankMobile Disbursements LogoEastern Iowa Community Colleges has partnered with BankMobile Disbursements, a financial services company focused solely on higher education, to offer more options on delivering financial aid & other refunds to students.

BankMobile will soon be mailing registration information to the home address you have on file at the college. So, it's important that address is current. If for any reason you think it might not be, let us know so we can make sure it is correct. 


Student Refund Options:


Students will have 3 choices when it comes to disbursement delivery!

  • Electronic Deposit to a Personal Checking or Savings Account - Takes 1-3 business days to receive your student refund once EICC releases funds to BankMobile.

  • Electronic Deposit to a BankMobile Vibe Checking Account - Your student refund is deposited into your account the same day EICC releases funds to BankMobile.

  • Paper Check Delivered By USPS – Takes 5-7 business days to receive your student refund once EICC releases funds to BankMobile.



Click here for more information about your choices and how it works.


What Students need to do: 3 Simple Steps

  1. Update your mailing address

    BankMobile will mail a Refund Selection Kit to your current address on file with Eastern Iowa Community Colleges. To review and update your address you can use one of the below methods.

    1. Log into your EICConnect account and look for “E-Bridge” on the bottom left side of the screen, then click on “Students”, then click on “Address and Notification Changes”.

    2. Stop by your campus Student Services.


  2. Look for the Bright Green Envelope
    Look for the bright green envelop, image of a bright green envelop


    Look for a bright green envelope that contains your Refund Selection Kit in the mail from BankMobile Disbursements. This kit contains instructions in selecting your refund preference and is sent to the address that you have on file with Eastern Iowa Community Colleges.


  3. Go toRefundSelection.com

    You will receive a personal code with your kit which you will enter here and then you will be able to select how you would like to receive your refund. All Students must select a refund preference. If you do not expect to receive a student refund you will still need to select a preference in case your status would change and you would be receiving a student refund in the future.

    Click here to enter your personal code and see how it works.


FAQ's

  1. Who is BankMobile?
  2. Why am I getting a Refund Selection Kit from BankMobile?
  3. What if I lost my Refund Selection Kit or deleted my email with my Personal Code?
  4. What if I forgot my Student ID?
  5. I have moved and need to update my address so my Refund Kit goes to my new address. How do I do that?
  6. What types of Refunds will I receive from EICC?
  7. What are my options for receiving my Refunds?
  8. What if I do not make a selection?
  9. Can I change my Refund selection?
  10. How will I know when my Refund has been sent?
  11. How do I sign up to receive TEXT Messages about my Refunds?
  12. I made my selection but have not yet received my refund. How do I find out the status of my refund?
  13. Does BankMobile charge fees?
  14. Will I receive a Debit Card from BankMobile?
  15. Where can I use my BankMobile Debit Card?
  16. What if I lose my Debit Card?
  17. What if I forgot my Pin for my Debit Card?
  18. Can my BankMobile Vibe card be used as a Credit Card?
  19. Can I get cash from my Debit card?
  20. What if I forgot my password for my BankMobile Vibe account?
  21. Are BankMobile Vibe accounts full-service checking accounts?
  22. Can I get checks for my BankMobile Vibe account?
  23. What are some features of BankMobile Vibe Accounts?
  24. More Questions? Do a search for your questions here.
  25. On-line Links to BankMobile
  26. Contact for BankMobile Customer Care?
  27. Contact Phone Numbers & Hours for EICC Bursar/Business Office?

Who is BankMobile?

BankMobile is a third-party servicer authorized by the Department of Education to disburse federal student aid & other student refunds on behalf of participating colleges and universities. Eastern Iowa Community Colleges has partnered with BankMobile to give you more choices on how you can receive your student refunds. In addition to faster ways to receive refunds, BankMobile offers a FREE innovative checking account to students with account features designed to make your Student life easier.

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Why am I getting a Refund Selection Kit from BankMobile?

You will use it to select how you want to receive your financial aid & other student refunds from EICC. Once you receive the GREEN ENVELOPE in the mail, go to RefundSelection.com and make your choice on how you prefer to receive your refunds. There will be a personal code in the kit which you will use to log on and make your choice. A personal code will also be sent to your EICC student email account so you can use either code to activate your account.

Green Envelop

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What if I lost my Refund Selection Kit or deleted my email with my Personal Code?

You can have an instant personal code re-issued at the EICC Business/Bursar Office at your respective campus. You will first need to identify yourself and a new personal code will be immediately sent to your EICC email account.

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What if I forgot my Student ID?

Your student ID can be found on your registration statement. It can also be found by accessing your student portal, EICConnect. Go to www.eicc.edu/eicconnect and login, then Student ID will be located at the top right corner of the screen.

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I have moved and need to update my address so my Refund Kit goes to my new address. How do I do that?

Your address can be changed by accessing your Student Portal, EICConnect. Go to www.eicc.edu/eicconnect and login, then under E-bridge at bottom left of screen, click on Students>Address and Notification Changes. By doing this your address will be updated with BankMobile also. You can also contact EICC Student Services or Registration office at your appropriate campus.

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What types of Refunds will I receive from EICC?

The most common types of refunds BankMobile disburses are funds leftover from Financial Aid awards, loans, & grants after your tuition has been applied to your account. You may also receive a refund if you overpaid your tuition, withdrew from a class, or other misc. reasons.

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What are my options for receiving my Refunds?

You will have the following 3 options of receiving your Refunds (Disbursements) from EICC.

  1. Electronic Deposit to a Personal Checking or Savings Account- Takes 1-3 business days to receive your student refund once EICC releases funds to BankMobile.

  2. Electronic Deposit to a BankMobile Vibe Checking Account - Your student refund is deposited into your account the same day EICC releases funds to BankMobile.

  3. Paper Check Delivered by USPS– Takes 5-7 business days to receive your student refund once EICC releases funds to BankMobile.

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What if I do not make a selection?

If you do not activate your account and make a refund selection, there will be a delay to your financial aid & student refunds. All students MUST make a selection. If you do not expect to receive a student refund you still need to select a preference in the case your status would change and you would be receiving a refund in the future.

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Can I change my Refund selection?

Yes. Just log into your account at RefundSelection.com and select “Refund Preferences” from the “Refund” menu option. Click the “Update Preference” button to complete the process.

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How will I know when my Refund has been sent?

BankMobile will send you an email to your EICC student email account. You can also view the status online at RefundSelection.com or you can sign up to receive text messages sent directly to your cell phone with convenient Mobile Alerts.

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How do I sign up to receive TEXT Messages about my Refunds?

Go to and log into RefundSelection.com, click on “Refunds” in the top bar of page, then click on “Mobile Alerts of Refund Status”. You can then enter your cell phone where you want the alerts to go to along with what type of mobile alerts you would like to receive.

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I made my selection but have not yet received my refund. How do I find out the status of my refund?

Go to RefundSelection.com and view your status. You can also call the BankMobile customer care line or contact EICC Business/Bursar Office at your respective campus.

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Does BankMobile charge fees?

You are not charged any fees for receiving your refund (disbursement), regardless of your method of disbursement. BankMobile waives the monthly Vibe checking account fee for students while enrolled at EICC. Visit BankMobile's website for viewing a fee schedule.

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Will I receive a Debit Card from BankMobile?

You will only receive a debit card if your refund deposit choice is the BankMobile Vibe Account. The card will be delivered to your address within 10 business days from making the selection. You will receive a temporary virtual debit card you can use for online purchases until you receive your plastic Debit card.

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Where can I use my BankMobile Debit Card?

You may use your debit card free of charge at any 55,000 Allpoint ATMs. You can find the Allpoint ATMs at Walgreens, Target, CVS Pharmacy, 7-Eleven & more locations. You can google a complete listing of where Allpoint ATMs are located. It is recommended you download BankMobile’s AllPoint ATM app which will help you locate an Allpoint ATM near you.

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What if I lose my Debit Card?

If you lose your BankMobile Vibe Debit Card after it has been activated, contact BankMobile immediately to report your card lost or stolen. You should also log into your account and turn off so it cannot be used. Call (800) 554-8969 for Lost or Stolen Cards.

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What if I forgot my Pin for my Debit Card?

If you forgot your pin you will need to log on and go to Password/Pin under the profile menu. You will need your card number and will need to provide some personal information and then you will then be able to choose another pin. You may also call BankMobile for help.

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Can my BankMobile Vibe card be used as a Credit Card?

No. Your BankMobile Vibe card is only a DEBIT card and cannot be used as a Credit Card (charges) for purchases. Debit cards can be used to make purchases by swiping it as a payment ONLY if there are funds available in your account.

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Can I get cash from my Debit card?

Yes. You can withdraw up to $500 a day at any Allpoint ATM (free of charge) from your balance in your BankMobile VIBE checking account.

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What if I forgot my password for my BankMobile Vibe account?

Go to the BankMobile Vibe Login page BankMobileVibe.com and click on “Reset my Password” which is directly below where you login.

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Are BankMobile Vibe accounts full-service checking accounts?

Yes. BankMobile created an account designed with options to suit your needs and offer a seamless, economical way to receive refunds, make purchases, and access ATMs; other features include mobile apps and online banking.

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Can I get checks for my BankMobile Vibe account?

Yes. You can order checks online and they will be delivered to your address. Under the “Customer Service” tab on the BankMobile site, select “Order Checks”.

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What are some features of BankMobile Vibe Accounts?

BankMobile created an account designed exclusively for students; BankMobile Vibe empowers and guides students in their pursuit of financial and academic success. Plus there’s no monthly fee for students.

  • Allpoint® ATMs – over 55,000
  • Passport- Stamp your way to success! Get rewarded for your smart moves in and out of the classroom with the Passport recognition program. Check it out!!
  • Money Meter -Manage money in minutes. You can:
    • Track your spending
    • Set up monthly budgets in multiple categories
    • Monitor your cash flow
    • View your spending history
  • Bill Pay- With Online Bill Pay you can set up recurring payments.

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More Questions? Do a search for your questions here.

Go to:https://bankmobile.custhelp.com/app/home

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On-line Links to BankMobile

RefundSelection.com - To choose your Refund preference, change your preference, sign up for mobile apps or check on the status of your refund.

www.BankMobileVibe.com – For information on your BankMobile Vibe Checking Account.

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Contact for BankMobile Customer Care?

All Questions: 877-327-9515

Lost or Stolen Cards: 800-554-8969

Hours – 8 a.m. to 11 p.m. EST 7 days a week.

Automated phone service is available 24 hours a day.

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Contact Phone Numbers & Hours for EICC Bursar/Business Office?

You can contact EICC Business/Bursar Office at your Campus for questions on BankMobile.

  • SCC Campus 563-441-4123
  • CCC Campus 563-244-7123
  • MCC Campus 563-288-6123

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Click here to view our institutions contract with BankMobile