Workplace Conflict Solutions Certificate

In today’s business environment, employers expect employees to have a solid set of interpersonal skills. The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing. In this program you will find out how to deal with difficult personalities and broach challenging subjects in the workplace. You will gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. Then you will learn how to approach the delicate matter of bullying in the workplace. Both females and males need to understand about relational aggression in the workplace. Finally, you will develop problem solving skills and find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level. Earn the certificate when you complete all three courses for $495 (a savings of $90). Classes also available individually.

Certificate

Individual Courses

  • Dealing with Difficult People in the Workplace

    Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly.

    May 6 - 31 or July 1 - 26 or October 7 - November 1
    Cost: $245


  • Stress Management in the Workplace

    Stress isn’t the enemy. It is our perceptions of stress that amp our anxiety and use up all our steam. Events happen every day. How those events are interpreted can set the stage for how we feel and how we react to others. Understand what stress is, understand what stress is to you, and use that knowledge to restructure your thoughts. Turn stress into a stepping stone, not a stumbling block!

    June 3 - 28 or August 5 - 30 or November 4 - 29
    Cost: $195


  • Conflict Management

    A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

    June 3 - 28
    Cost: $195