Accessing Your EICC Accounts

You should have received an email sent to the email account you provided on your EICC application. The email contains your EICC Student ID number, username, and EICC email address. Please allow 24 hours for account provisioning, then follow the steps below to complete your account setup.

Setting up your Password

Use the Password Reset Tool

  1. Go to EICConnect at eicc.edu/eicconnect
  2. At the Sign in screen, click the "Can’t access your account?” link before attempting to log in.
    EICConnect sign in screen

    Account type selection screenshot
  3. Enter your EICC email address and the characters displayed. Click Next.
    Microsoft Get back into your account screenshot
  4. Verify your cell phone number and alternate email address.
  5. Click “Next” when finished.
    Text my mobile phone set up screenshot
    If you no longer have access to the cell phone number or email address, you must update your information with the Registrar's Office by using the Record Information Update Form found here: eicc.edu/recordupdate.
  6. Enter the verification code sent to you for each method.
    Setting up alternate email screenshot
  7. After completing the verification steps, you will enter a new password. Click Finish.
  8. On the confirmation screen Click Finish.
    Set up finish screenshot

If you need assistance setting up your password, please contact:

Eastern Iowa Community College District Office

Helpdesk

Monday – Thursday, 7:30 a.m. – 5:30 p.m.
Friday, 7:30 a.m. – 4:30 p.m.
By phone 563-336-3456 or email helpdesk@eicc.edu

Available on weekends by email, helpdesk@eicc.edu.



Using Multi-Factor Authentication

There are 2 ways to use Multi-factor Authentication to access your account, using the Microsoft Authenticator App installed on your phone, or by text message. It is recommended you use the Microsoft Authenticator App. 

  1. On your phone go to your phone’s App Store (Google Play Store or Apple Store)
  2. Search for Microsoft Authenticator
    Microsoft Authenticator logo
  3. Install the App
  4. Click the + in the upper right-hand corner of the App
  5.  Choose Work or School Account
  6. Click Sign in, enter your EICC email address and password. Click Finish.

When signing into EICConnect, enter your email and password. An approval request will be sent to your phone. 

When signing into EICConnect, enter your email and password. A code will be sent by text to your phone. Enter the code you received.

 

Accessing your Email 

  1.  Go to EICConnect at eicc.edu/eicconnect
  2. Enter your EICC email address and password
  3. Authenticate using the Authenticator App (or enter the text code) when prompted
  4. Click the My Email link found under Important Links on the left-hand side of the screen.
    My Email logo

 

  1. Open the email application on your phone.
  2. Click Add Account 
  3. If prompted choose type “Exchange and Microsoft 365”.
  4. On the sign in screen enter your EICC email address then click Next.
  5. Choose “Work or School Account”
  6. Enter your password.
  7. Authenticate using the Authenticator App (or enter the text code) when prompted.
  8. Click ‘OK’ and ‘Allow’ or “Activate” on any prompts. 


If you need further assistance, please contact:

Eastern Iowa Community College District Office

Helpdesk

Monday – Thursday, 7:30 a.m. – 5:30 p.m.
Friday, 7:30 a.m. – 4:30 p.m.
By phone 563-336-3456 or email helpdesk@eicc.edu

Available on weekends by email, helpdesk@eicc.edu.