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Student Grievances

In the event of a concern or complaint at Eastern Iowa Community College, issues should be resolved at the lowest level possible to resolve the concern quickly and to the satisfaction of those involved. Students are encouraged to make an informal inquiry to an instructor or the College’s Dean of Instruction as soon as possible following the event that gave rise to the complaint.

When resolution is not reached or not practical though informal inquiry, a formal complaint may be filed by following the Student Complaint Policy and Procedure.

External Complaint Process

For cases that cannot be satisfactorily resolved internally using the above procedures, Eastern Iowa Community Colleges provides both current and prospective students with the following contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student's resident state:

Complaints about Eastern Iowa Community Colleges maybe directed to its accrediting agency, the Higher Learning Commission under https://hlcommission.org/HLC-Institutions/complaints.html
DISTANCE EDUCATION students in states other than California shall contact Iowa's SARA portal agency which is the Iowa College Student Aid Commission (ICSAC).

State Portal Entity Contact:
Iowa College Student Aid Commission
877-272-4456
Iowa College Aid website
Iowa Student Complaint Form
The student should begin the complaint process with the institution and if resolution is not found, the student would contact the Institution’s Home State SARA Portal Entity. The SARA State Portal Entities are listed at https://www.nc-sara.org/state-portal-entity-contacts
Any student attending EICC may use any of the above avenues to file a complaint.

Questions? Call toll-free 1-888-336-3907, email eiccinfo@eicc.edu or contact the college nearest you and ask to speak to an advisor.

Clinton Community College, 563-244-7000
Muscatine Community College, 563-288-6000
Scott Community College, 563-441-4000

t is the policy of Eastern Iowa Community College District not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status, as required by the Iowa Code §§216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).

If you have questions or complaints related to compliance with this policy, please contact EICC’s Equal Employment Opportunity Officer/Equity Coordinator, Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801, 563-336-5222, equity@eicc.edu or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730- 1576, TDD (800) 877-8339 Email: OCR.Chicago@ed.gov.