In the event of a concern or complaint at Eastern Iowa Community College, issues should be resolved at the lowest level possible to resolve the concern quickly and to the satisfaction of those involved. Students are encouraged to make an informal inquiry to an instructor or the College’s Dean of Instruction as soon as possible following the event that gave rise to the complaint.
When resolution is not reached or not practical though informal inquiry, a formal
complaint may be filed by following the Student Complaint Policy and Procedure.
External Complaint Process
For cases that cannot be satisfactorily resolved internally using the above procedures, Eastern Iowa Community Colleges provides both current and prospective students with the following contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student's resident state:
- Complaints about Eastern Iowa Community Colleges maybe directed to its accrediting
agency, the Higher Learning Commission under https://hlcommission.org/HLC-Institutions/complaints.html
- DISTANCE EDUCATION students in states other than California, Florida and Massachusetts
shall contact Iowa's SARA portal agency which is the Iowa College Student Aid Commission
State Portal Entity Contact:
Iowa College Aid
430 E. Grand Ave., FL 3
Des Moines, IA 50309
725.3426 | fax: 515.725.3401
- Student Complaint Information by State and Agency (PDF)