Extraordinary Customer Service

Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line.  Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Agenda


Unit 1: Understanding Your Customer

  • Why customer service is important
  • Knowing your customer
  • Customers are constantly evaluating you
  • Basic customer service skills you may not have thought of



Unit 2: Setting Customer Expectations

  • Analyzing customer contacts
  • Developing internal customer targets
  • How to easily exceed your customers' expectations

 
Unit 3: Developing Effective Processes

  • What is working for your customers
  • Re-engineering your process
  • Ways to give the best information
  • Handling complaints
 


Unit 4: Marking Customer Service Extraordinary

  • Tweaking the customer's experience
  • Telling the world how great you are
  • Having fun
 


Course Objectives

  • To provide those interested clarity on how no one succeeds without attracting and keeping loyal customers
  • To articulate how to get customers beyond mere satisfaction and develop customer loyalty
  • To address the important distinction between hearing and listening
  • To emphasize why feedback is so important
  • To present the importance of Web-based customer service
  • To identify and reduce customer turnoffs
  • To recognize the importance of exceeding customer expectations



Course Outcomes

  • Know how no one succeeds without attracting and keeping loyal customers
  • Be able to describe the important distinction between hearing and listening
  • Have the knowledge of the importance of Web-based customer service
  • Be able to categorize customer turnoffs and reduce the related problems.
  • Be able to discuss the importance of exceeding customer expectations