Frontline Leadership Series

The Frontline Leadership Series is a ten Module core that provides the basic building blocks for an effective communication process. It helps employees who are new to “lead” roles, or employees who wish to grow their skills, how to achieve the communication essential of mutual understanding between the sender and receiver. Without effective communication, it is difficult to build motivated and highly successful teams. These modules are truly step-by-step directions to help develop powerful techniques that result in productive and rewarding organizations.

Registration Information

Public Cost: $2,495/student for all ten modules

For questions, contact your Business Solutions Specialist: 

Katie Watson, 563-288-6012  or OR
Denny Schnoor, 563-441-4368 or

2019 Upcoming Series:

  • Clinton Technical Center
    Class #5483
    All sessions Wednesdays from 1 - 5 p.m.
    Dates: 7/17, 7/31, 8/14, 8/28, 9/11, 9/25, 10/9, 10/16, 10/30, 11/13

  • Muscatine Learning Consortium
    Class #5484
    All sessions Tuesdays from 8 a.m. - 12 p.m.
    Dates: 8/13, 8/20, 8/27, 9/10, 9/17, 9/24, 10/1, 10/8, 10/29, 11/5

  • Davenport Urban Campus (Last Updated 5/6/19)
    Class #5482 Session is full
    All sessions Thursdays 8 a.m. - 12 p.m.
    Dates: 8/8, 8/15, 8/22, 9/12, 9/19, 9/26, 10/3, 10/10, 10/17, 10/31

  • Davenport Urban Campus (Last Updated 5/6/19)
    Class #5565
    All sessions Thursdays 1 - 5 p.m.
    Dates: 8/8, 8/15, 8/22, 9/12, 9/19, 9/26, 10/3, 10/10, 10/17, 10/31



Module 1: Defining Me as a Leader

Understand the importance of organizational values to improve communication and team-building

Module 2: Expressing My Message Effectively

Ever thought you delivered a clear message, only to find out later it wasn’t clear to the receiver? Learn how to prepare and deliver a message that ensures the audience perspective, content and delivery style are in harmony.

Module 3: Constructive Feedback

There is no organizational growth without feedback. Unfortunately, leaders often avoid giving feedback out of fear.  They feel this fear despite most people wanting to know when they are not meeting expectations. Take the fear out of the delivery by preparing and delivering a constructive feedback message when the employee behavior is not meeting the defined standard.

Module 4: Disruptive Emotional Behavior

We can be caught off guard when confronted with unwarranted emotional behavior. Put the brakes on these types of communication blocking actions by learning a strategy for handling disruptive emotional behavior.

Module 5: Positive Recognition

Have you ever heard an employee complain about too much positive recognition? Delivering an effective positive recognition message is one of the most powerful – and most underutilized - tools in the leadership toolbox.

Module 6: Improving Active Listening Skills

Maybe you were in the middle of doing something else when someone approached you with critical information. Maybe the other person kept trying to give you more data than the specific information you wanted. Perhaps the person giving the information rambled. No matter the situation, part of the message was lost. Improve your listening skills including how to demonstrate value in the information, and more importantly, value in those individuals who are giving you critical information.

Module 7: Defining Roles, Responsibilities, and Expectations

What seems obvious to you as a leader, is not obvious to individuals on your team. Leaders have a different perspective of the organization, and with that comes the unique responsibility to help others see how they fit into the big picture. Get everyone clear on their responsibilities and goals by delivering an effective orientation-type message.

Module 8: Conducting Effective Meetings

We’ve all been in them. Meetings that don’t actually accomplish anything. Lots of talk with no action, or so many items to cover that nothing is actually discussed. Turn your meetings into impactful exchanges of critical information by learning approaches for advanced planning and meeting structure.

Module 9: Resolving Conflict

Conflict is natural and does not necessarily manifest in outwardly aggressive behavior. However many people avoid conflict because they are unsure how to do it effectively, or fear the situation becoming worse. Be able to manage these situations with confidence.

Module 10: Effective Performance Discussions

Performance discussions are effective tools that leaders use to reinforce performance that meets or exceeds expectations. Learn how to also identify opportunities for improvement and career development, and why performance discussion results should never be a surprise to an employee.