EICC Frontline Leadership Series

Frontline Leadership Skill BadgeThe Frontline Leadership Series is a flexible, ten module program that provides a toolkit of practical communication and employee development tools that reduce conflict, improve employee performance, and enhance team effectiveness. The ultimate goal of the training is to enable leaders to create work environments that foster employee engagement and improve performance.

Target Audience: All current, new, or aspiring supervisors and managers; high-potentials, leads, and charge staff; and anyone responsible for directing the work of others who have not received previous leadership education. 

Registration Information

Public Cost: $2,495/student for all ten modules

For questions, contact your Business Solutions Specialist: 

Online-Live Delivery Information

Time Commitment:

4 hours per topic, delivered in a blended format with approximately 1.5 hours of pre-work, 2 hours of facilitated discussion, and .5 hours of post-work for each Module.

Interactive Content:

Our online program includes video and written content, collaborative social learning, goal setting, accountability features, and coaching support. Take a walk through the user-friendly online platform by watching this video.



Module 1 – Role of the Leader

The Role Of The Leader is the introductory session for the program. It sets the stage for understanding the critical role leaders play in the success of the organization and the qualities, skills, and traits required of highly effective leaders. 

Module 2 – Managing Different Personalities

Effective communication is an essential skill for leaders at all levels of the organization. This session introduces a model and language for understanding personality and communication differences while providing precise and practical tools for adapting communication to be more effective in the workplace. 

Module 3 – Motivating and Engaging Employees

This session uses current research and best practices to take a close look at the psychology behind what brings out the best performance in employees. It will help you you understand the actions and behaviors necessary to create an engaged workforce.

Module 4 – Teamwork and Collaboration

This interactive session allows participants to experience teamwork through various activities requiring effective communication, dialogue, and problem-solving skills. You will assess your team’s current strengths and weaknesses and then learn a model for improving performance based on six key elements for developing effective teams.

Module 5 – Communication Effectiveness

The essential skill for a leader to have is the ability to communicate effectively. Leaders learn the core skills of listening, providing feedback, and giving praise and recognition. You will also explore how adapting your communication approach can result in greater cooperation, reduced conflict, and more productive work environments.

Module 6 – Managing Performance I: Providing Clear Direction

Individual contributors need a specific understanding of what is expected by the leader, not only in how they perform specific tasks but also how they are to behave and act within their role on the team. Often, leaders fail to communicate clearly and specifically what they want, resulting in poor performance, increased frustration, and lower morale. This session provides activities and tools for clearly communicating on-the-job expectations.

Module 7 – Managing Performance II: Employee Development Model

One of the challenges many leaders face is identifying who to give their time and attention. Having a clear blueprint for managing employee development helps leaders better utilize their time and energy. The Employee Development Model provides a clear framework for analyzing employee needs and tailoring communication to meet those needs. 

Module 8 – Coaching for Commitment

This session provides a framework for how to conduct a coaching conversation with someone whose performance is below standards. You will explore the behaviors needed for effective coaching, view examples of effective and ineffective coaching techniques, and use a structured process for planning for a coaching conversation.

Module 9 – Managing Conflict

Conflict is a normal part of the workplace. When handled appropriately, conflict can result in better solutions and practical problem-solving. When conflict is destructive, it has the potential for negatively impacting team cohesion, group morale, and engagement levels within the organization. This session provides clear strategies and techniques for effectively managing conflict on your team.

Module 10 – Managing Change

Front line leaders are often in the position of having to communicate changes that occur from upper management. Sometimes those changes are unwelcome by individual contributors. Front line leaders must understand the emotional reaction employees have to change and how to manage those reactions best while supporting the direction of the organization. This session provides an overview of the impact of change within an organization and tools for best planning and conducting a change conversation with your team.