EICC Frontline Leadership Series
The Frontline Leadership Series is a flexible, ten module program that provides a toolkit of practical communication and employee development tools that reduce conflict, improve employee performance, and enhance team effectiveness. The ultimate goal of the training is to enable leaders to create work environments that foster employee engagement and improve performance.
Target Audience: All current, new, or aspiring supervisors and managers; high-potentials, leads, and charge staff; and anyone responsible for directing the work of others who have not received previous leadership education.
Public Cost: $2,495/student for all ten modules
CCC Maquoketa Center, Fagerland Room
Frontline Leadership Part 1
Tuesdays, 9 a.m. - 12 p.m.
Oct 4, 11, 18, 25, Nov 1.
For questions, contact your Business Solutions Specialist:
- Cheryl Riley-Hayles, 563-336-3402, firstname.lastname@example.org
- Katie Watson, 563-288-6012 or email@example.com
Online-Live Delivery Information
4 hours per topic, delivered in a blended format with approximately 1.5 hours of pre-work, 2 hours of facilitated discussion, and .5 hours of post-work for each Module.
Our online program includes video and written content, collaborative social learning, goal setting, accountability features, and coaching support. Take a walk through the user-friendly online platform by watching this video.
Module 1 – Role of the Leader
The Role Of The Leader is the introductory session for the program. It sets the stage for understanding the critical role leaders play in the success of the organization and the qualities, skills, and traits required of highly effective leaders.
Module 2 – Managing Different Personalities
Effective communication is an essential skill for leaders at all levels of the organization. This session introduces a model and language for understanding personality and communication differences while providing precise and practical tools for adapting communication to be more effective in the workplace.
Module 3 – Motivating and Engaging Employees
This session uses current research and best practices to take a close look at the psychology behind what brings out the best performance in employees. It will help you you understand the actions and behaviors necessary to create an engaged workforce.
Module 4 – Teamwork and Collaboration
This interactive session allows participants to experience teamwork through various activities requiring effective communication, dialogue, and problem-solving skills. You will assess your team’s current strengths and weaknesses and then learn a model for improving performance based on six key elements for developing effective teams.
Module 5 – Communication Effectiveness
The essential skill for a leader to have is the ability to communicate effectively. Leaders learn the core skills of listening, providing feedback, and giving praise and recognition. You will also explore how adapting your communication approach can result in greater cooperation, reduced conflict, and more productive work environments.
Module 6 – Managing Performance I: Providing Clear Direction
Individual contributors need a specific understanding of what is expected by the leader, not only in how they perform specific tasks but also how they are to behave and act within their role on the team. Often, leaders fail to communicate clearly and specifically what they want, resulting in poor performance, increased frustration, and lower morale. This session provides activities and tools for clearly communicating on-the-job expectations.
Module 7 – Managing Performance II: Employee Development Model
One of the challenges many leaders face is identifying who to give their time and attention. Having a clear blueprint for managing employee development helps leaders better utilize their time and energy. The Employee Development Model provides a clear framework for analyzing employee needs and tailoring communication to meet those needs.
Module 8 – Coaching for Commitment
This session provides a framework for how to conduct a coaching conversation with someone whose performance is below standards. You will explore the behaviors needed for effective coaching, view examples of effective and ineffective coaching techniques, and use a structured process for planning for a coaching conversation.
Module 9 – Managing Conflict
Conflict is a normal part of the workplace. When handled appropriately, conflict can result in better solutions and practical problem-solving. When conflict is destructive, it has the potential for negatively impacting team cohesion, group morale, and engagement levels within the organization. This session provides clear strategies and techniques for effectively managing conflict on your team.
Module 10 – Managing Change
Front line leaders are often in the position of having to communicate changes that occur from upper management. Sometimes those changes are unwelcome by individual contributors. Front line leaders must understand the emotional reaction employees have to change and how to manage those reactions best while supporting the direction of the organization. This session provides an overview of the impact of change within an organization and tools for best planning and conducting a change conversation with your team.
Questions? Call toll-free 1-888-336-3907, email firstname.lastname@example.org or contact the college nearest you and ask to speak to an advisor.
- Clinton Community College, 563-244-7000
- Muscatine Community College, 563-288-6000
- Scott Community College, 563-441-4000
It is the policy of Eastern Iowa Community College District not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status, as required by the Iowa Code §§216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.). If you have questions or complaints related to compliance with this policy, please contact Debora J. Sullivan, Equal Employment Opportunity Officer/Equity Coordinator, Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801, 563-336-3487, email@example.com or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 West Madison Street, Suite 1475, Chicago, Illinois 60661-7204, phone number 312-730-1560, fax 312-730-1576, OCR.Chicago@ed.gov.