Leadership: Emotional Intelligence

Developing your EQ BadgeEmotional Intelligence (EI) is the ability to be self-aware of how your emotions affect your ability to work with others; control your behaviors when experiencing negative emotions; be aware of other emotions in the room; and respond to the emotional reactions of others.

Research shows your emotional quotient (EQ) is a more accurate predictor of leadership and management success than your IQ. This workshop will increase your EQ so you can work well with others, put your problem-solving skills to use in challenging situations, and build better working relations.

Additional course assignments and team projects will be assigned for completion between training modules.

For questions, contact your Business Solutions Specialist: 

Schedule and Highlights

Module 1 - Self-Awareness

  • Develop a greater appreciation for the role of emotions at work
  • Understand the source and functions of emotions
  • Become more cognizant of your emotions
  • Recognize your emotional triggers
  • Discover the connections between your emotions and your work

Module 2 - Self Control

  • Know how to act professional when emotions (your and
    others) are interfering with your ability to do your job
  • Discover how to manage negative emotions
  • Learn to direct the power of positive emotions for higher levels of performance

Module 3 - Empathy

  • Explore the difference between sympathy and empathy
  • Uncover your own personal barriers to empathy
  • Learn to recognize and respond to the emotional clues from others

Module 4 - Social Skills

  • Developing your map of mutual interdependence
  • Appreciate the role of deep listening in connecting with others
  • Understanding the importance of inquiry and dialogue in building trusting relationships.
  • Learn to apply the most effective responses to other in specific situations