Leadership: Developing Your Emotional Quotient
Emotional Intelligence (EI) is the ability to be self-aware of how your emotions affect
your ability to work with others; control your behaviors when experiencing negative
emotions; be aware of other emotions in the room; and respond to the emotional reactions
of others.
Research shows your emotional quotient (EQ) is a more accurate predictor of leadership and management success than your IQ. This workshop will increase your EQ so you can work well with others, put your problem-solving skills to use in challenging situations, and build better working relations.
Additional course assignments and team projects will be assigned for completion between
training modules.
For questions, contact your Business Solutions Specialist:
- Cheryl Riley-Hayles, 563-336-3402, criley-hayles@eicc.edu
- Katie Watson, 563-288-6012 or klwatson@eicc.edu
Schedule and Highlights
Module 1 - Self-Awareness
- Develop a greater appreciation for the role of emotions at work
- Understand the source and functions of emotions
- Become more cognizant of your emotions
- Recognize your emotional triggers
- Discover the connections between your emotions and your work
Module 2 - Self Control
- Know how to act professional when emotions (your and
others) are interfering with your ability to do your job - Discover how to manage negative emotions
- Learn to direct the power of positive emotions for higher levels of performance
Module 3 - Empathy
- Explore the difference between sympathy and empathy
- Uncover your own personal barriers to empathy
- Learn to recognize and respond to the emotional clues from others
Module 4 - Social Skills
- Developing your map of mutual interdependence
- Appreciate the role of deep listening in connecting with others
- Understanding the importance of inquiry and dialogue in building trusting relationships.
- Learn to apply the most effective responses to other in specific situations
Questions? Call toll-free 1-888-336-3907, email eiccinfo@eicc.edu or contact the college nearest you and ask to speak to an advisor.
- Clinton Community College, 563-244-7000
- Muscatine Community College, 563-288-6000
- Scott Community College, 563-441-4000
It is the policy of Eastern Iowa Community College District not to discriminate in
its programs, activities, or employment on the basis of race, color, national origin,
sex, disability, age, sexual orientation, gender identity, creed, religion, and actual
or potential family, parental or marital status, as required by the Iowa Code §§216.6
and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and
2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational
Amendments, 20 U.S.C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C.
§ 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et
seq.). If you have questions or complaints related to compliance with this policy,
please contact Debora J. Sullivan, Equal Employment Opportunity Officer/Equity Coordinator,
Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801,
563-336-3487, djsullivan@eicc.edu or the Director of the Office for Civil Rights,
U.S. Department of Education, Citigroup Center, 500 West Madison Street, Suite 1475,
Chicago, Illinois 60661-7204, phone number 312-730-1560, fax 312-730-1576, OCR.Chicago@ed.gov.