Student Complaint Procedure
Complaint Resolution Process
Eastern Iowa Community Colleges strive to provide the best possible experience to
our students, employees and communities. Should a student, employee or community member
feel that we have fallen short of that goal, this complaint/grievance procedure has
been established to help resolve concerns.
The following steps should be taken to resolve a complaint.
Informal Process:
EICC’s strong preference is for complaints to be resolved at the level closest to
the incident of concern. Individuals with a complaint should first address the issue
directly with the party involved. Should that discussion not yield resolution, the
individual should contact the appropriate campus dean, department coordinator or department
supervisor, who will attempt to find a resolution. If that discussion does not yield
resolution, the individual will be asked if they wish to file a formal complaint.
Please note: If the complaint is related to discrimination or harassment, the complainant may choose to immediately contact the Equal Employment Opportunity Officer/Equity Coordinator or the Title IX Compliance Officer.
Formal Process:
An individual who desires to submit a formal complaint should do so using the online Formal Complaint Form. Complaints should be submitted in a timely manner, preferably within 10 days of
the occurrence. When submitted, the form will automatically be emailed to the appropriate
staff member, who will initiate an appropriate response.
For matters related to academics, student services or general college matters, the individual receiving the complaint will work to resolve the issue. If the matter is not resolved, the complaint will be referred to the appropriate President or Vice Chancellor for further review and resolution.
For matters related to discrimination, the complaint will be referred to the EEO Officer/Equity Coordinator, who will conduct an investigation. The EEO Officer will present a summary of findings and suggested remedy to the Chancellor, who will approve or modify the remedy and direct the EEO Officer to implement it.
For matters related to sexual harassment, the complaint will be referred to a Title IX Investigator, who will document the claim and forward it to the Title IX Compliance Officer. The Compliance Officer will investigate the claim, then submit a summary of findings and suggested remedy to the Chancellor, who will approve or modify the remedy and direct the Compliance Officer to implement it.
Final Appeal Process:
If the complainant in a matter related to academics, student services or general college
matters is not satisfied with the resolution, appeal may be made to the Chancellor
(or designee), whose decision is final.
Questions? Call toll-free 1-888-336-3907, email eiccinfo@eicc.edu or contact the college nearest you and ask to speak to an advisor.
- Clinton Community College, 563-244-7000
- Muscatine Community College, 563-288-6000
- Scott Community College, 563-441-4000
It is the policy of Eastern Iowa Community College District not to discriminate in
its programs, activities, or employment on the basis of race, color, national origin,
sex, disability, age, sexual orientation, gender identity, creed, religion, and actual
or potential family, parental or marital status, as required by the Iowa Code §§216.6
and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and
2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational
Amendments, 20 U.S.C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C.
§ 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et
seq.). If you have questions or complaints related to compliance with this policy,
please contact Debora J. Sullivan, Equal Employment Opportunity Officer/Equity Coordinator,
Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801,
563-336-3487, djsullivan@eicc.edu or the Director of the Office for Civil Rights,
U.S. Department of Education, Citigroup Center, 500 West Madison Street, Suite 1475,
Chicago, Illinois 60661-7204, phone number 312-730-1560, fax 312-730-1576, OCR.Chicago@ed.gov.