Student Complaint Procedure

The EICC student complaint procedure is available to students who wish to have a concern resolved regarding a college community process or person. The goal of the procedure is to resolve concerns as quickly and efficiently as possible at the level closet to the student. A complaint should be filed during the semester of occurrence but no later than 60 days from the first day of the following semester.

If a concern or complaint is not able to be resolved with the immediate staff member, students are advised to take the following steps:

• Academic Complaints/Grievances: should be reported to the Dean of Instruction at the campus they attend. This would include concerns or complaints regarding faculty, instruction, academic accommodations, grades or any academic process.
  
  
• Non-academic Complaints/Grievances: should be reported to the Dean of Student Development for addressing appropriate action/resolution. This would include concerns or complaints regarding behavior or misconduct situations, advising, financial aid, housing, accommodations for services.
  
  
• Business Operations Complaints/Grievances: should be reported to the appropriate administrator. Concerns or complaints would include concerns related to financial or billing issues or facility and auxiliary services, customer service, policy, tuition fees.
  
  
• Other concerns: Concerns related to civil rights, discrimination, sexual violence, or harassment should be reported to the Title IX Coordinator (Director of Human Resources) for addressing appropriate action/resolution.

An online formal complaint form is available.