Testing and Student Services Assistant

Scott Community College is seeking a full-time Testing and Student Services Assistant at the SCC Urban Campus/EICC District Office.

Position Title:

Urban Campus – Testing and Student Services Assistant

Reporting Relationship:

Dean of Students

Starting Salary:

$16.48/hour

Position Summary:

Serves as receptionist/secretary/proctor for the Testing Center. Maintains communications with college faculty regarding testing procedures. Provides customer and student service, logs student information and takes care of general correspondence. Delivers comprehensive customer service via, telephone, mail and email, including information related to admissions, frontline advising, financial aid, continuing education and college programs and services.

Minimum Qualifications:

An Associate Degree required. Must have outstanding verbal and written communication skills. Minimum of two years of customer service experience required, preferably in an educational institution. Ability to work effectively with a diverse population. Excellent interpersonal skills critical. Proficiency in data entry, Microsoft Excel and Microsoft Word required. Knowledge of or ability to quickly master EICC software systems, including Ellucian Colleague, important. Must be able to work flexible hours including occasional evenings and Saturdays. 



Typical Duties and Responsibilities:

  • Serves as receptionist and proctor for the Testing Center.
  • Maintains daily schedule for Testing Center activities.
  • Coordinates and proctors special needs testing and other types of testing i.e., correspondence, sate dental exams, internet and community testing.
  • Assists with student services projects.
  • Assists with the maintenance of student records.
  • May assist with scheduling appointments for students/public with campus-based service offices, such as Advising, Testing, Admissions and Financial Aid.
  • Develops and maintains knowledge of EICC admissions, advising, registration, assessment and placement procedures, as well as general financial aid information.
  • Scans and indexes files including students’ records as needed.
  • Assists with calls to the general college line and assists students based on needs.
  • Processes student IDs.
  • Oversees any work study students related to front desk.
  • Oversees and arranges for tutoring at the urban campus.
  • Assists students in the open computer lab/tutoring center with printing and basic computer use.
  • Performs all other duties as assigned.


Physical Requirements:

n/a

Review of applications will begin Monday, May 8, 2023 and continue until the position is filled. For consideration please complete online application and send resume and cover letter to e-mail EICC-HR@eicc.edu.

It is the policy of Eastern Iowa Community College District not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status, as required by the Iowa Code §§216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).

If you have questions or complaints related to compliance with this policy, please contact EICC’s Equal Employment Opportunity Officer/Equity Coordinator, Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801, 563-336-5222, equity@eicc.edu or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730- 1576, TDD (800) 877-8339 Email: OCR.Chicago@ed.gov.