Computer Technology Support Specialist

Eastern Iowa Community Colleges is seeking a full-time Computer Technology Support Specialist.


Position Title:

Computer Technology Support Specialist

Hourly Range:

$21.50-$22.17 per hour

Reporting Relationship:

Associate Director of IT Services

Position Summary:

Responsible for managing all phases of computer labs and administrative computer support and computer-related user-support activities. Assists students, faculty, and staff in utilizing the district's technology resources.

Minimum Qualifications:

Associate degree with major in computer science, management information systems, or documented related work experience that would provide knowledge of computer applications, operating systems and hardware. Prefer experience in pc, desktop and laptop maintenance repair; and installation and configuration of computer/network equipment and applications. Must have ability to communicate well and work with students, faculty, and staff. Demonstrated knowledge of hardware and software standards; software licensing and copyright. Must be able to lift and carry equipment and perform other duties related to installation and support of hardware as needed. Ability to work flexible hours if needed.

Typical Duties and Responsibilities:

  1. Identifies and analyzes user needs and makes recommendations to meet those needs which are consistent with College and District policies and procedures.

  2. Design and document specifications for identified user needs and make recommendations to meet identified needs.

  3. Establish and maintain technical and user documentation for hardware, software, and procedures utilized within the College and District.

  4. Installs computer hardware and software when necessary.

  5. Troubleshoots and resolves problems or makes recommendations for their solutions when outside assistance is needed.

  6. Provides technical assistance to faculty and staff for special projects and problems.
     
  7. Explains system changes and provides in-service training on correct procedures of technology usage related to computer/network operations, new equipment, and new procedures.

  8. Plans and develops configurations for academic labs in collaboration with faculty and District IT staff in advance of semester start for on-time delivery.

  9. Orders parts, software packages, hardware, etc. as needed to maintain consistent and stable technology function at assigned location.

  10. Performs general maintenance on technology equipment which includes but is not limited to toner/ink replacement, maintaining paper supply, cleaning computer screens, etc.

  11. Knowledge of imaging software tools.

  12. Communicates with the IT department on district projects, programs and policies concerning technology issues.

  13. Willing to work a flexible schedule that could include some afternoon or weekend hours or work at more than one location within the District.

  14. Is committed to providing quality service that meets or exceeds the expectations of internal and external customers.

  15. Performs other appropriate duties as assigned.

Review of applications will begin immediately and continue until the position is filled .For consideration please complete online application and send resume and cover letter to e-mail EICC-HR@eicc.edu.

It is the policy of Eastern Iowa Community College District not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status, as required by the Iowa Code §§216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).

If you have questions or complaints related to compliance with this policy, please contact EICC’s Equal Employment Opportunity Officer/Equity Coordinator, Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801, 563-336-5222, equity@eicc.edu or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730- 1576, TDD (800) 877-8339 Email: OCR.Chicago@ed.gov.