Assistant Director of Information Technology Systems

Eastern Iowa Community Colleges' Information Technology Department is seeking a full-time Assistant Director of Information Technology Systems.

Position Title:

Assistant Director of Information Technology Systems

Reporting Relationship:

Chief Information Officer (CIO)

Starting Salary:

$65,000 - $75,000/Year

Position Summary:

The assistant director of information technology systems is responsible for account life cycle management, maintenance, and auditing as appropriate. The assistant director will ensure that authorized users have the right access to college systems, data, and applications, collaborating within and outside the IT department on the development of workflows, system configuration, documentation, optimization, and support related to access. The assistant director will serve as an administrator of the colleges Microsoft 365 tenant.

Minimum Qualifications:

• Associate degree with major in computer science, information technology, or related IT field with five years of work experience in the skills required for the position. Bachelor’s degree is strongly preferred.
• Experience managing user access in a Microsoft environment, including experience with Microsoft Active Directory, LDAP, Azure, SCIM, SSO, SharePoint, and Office 365.
• Strong understanding of authentication protocols and familiarity with networking concepts, as well as the ability to troubleshoot technical issues related to access and authentication.
• Knowledge of Microsoft Security and best practices in identity and access management.
• Experience in the development of technical user documentation.
• Experience in scripting and development using PowerShell. Knowledge of other programming languages is a plus.
• Evidence of strong interpersonal skills, organizational skills, and effective oral and written communication skills.
• Ability to interact effectively with a wide variety of users with differing technology skills and backgrounds.
• Personal integrity, honesty, and the ability to maintain confidentiality.
• Previous experience in a higher education environment preferred.

Typical Duties and Responsibilities:

IT Systems

• Plans, implements, and manages the college’s identity and access management solutions, including developing and supporting role-based access control strategies.
• Administers user accounts, permissions, and access controls, including processes for onboarding, offboarding, and account updates, in coordination with the Enterprise Applications, IT Help Desk, and Human Resources teams.
• Maintains directory account permissions and access to distribution lists, shared calendars, shared mailboxes, mail contacts, and resource calendars.
• Monitors and enforces organizational policies and procedures to ensure that only authorized personnel have access to information systems in compliance with the information security plan.
• Assists other IT team members with issues and projects related to identity and access management and participates in continuous improvement activities.
• Communicates department and organization wide policies and procedures impacting identity and access management to end users, leadership, and peers to ensure compliant practices. 
• Ensures compliance with license agreements and provides input to contracts for the College’s Microsoft Enterprise Agreement and other software applications.
• Participates in information security team activities including ongoing compliance monitoring, auditing, risk assessment, and implementation of security improvements.
• Assists in efficiency improvements by recommending process changes as well as developing solutions to automate repeatable tasks related to identity, authentication, and access management.
• Develops and maintains detailed documentation on standard operating procedures, system configurations, and technical settings for internal team use and end user support. 
• Works closely with chosen vendors and contractors to plan for, procure, and implement solutions related to job responsibilities.

General

• Maintains expertise in identity and access management, Microsoft 365 solutions and related systems, information security, and related fields through ongoing study or professional development.
• Works closely with other IT team members and CIO to ensure coordination of tasks and activities and to make recommendations for changes.
• Provides backup support to other IT functions, including troubleshooting of escalated tickets and resolution of identified problems.
• Cultivates relationships with internal and external customers and provides quality service that meets or exceeds expectations.
• Serves on college committees, work groups, and task forces.
• Is available for on call and off hours projects and tasks.
• Performs other related duties as assigned by the Chief Information Officer.

Physical Requirements:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• Prolonged periods sitting at a desk and working on a computer.

Review of applications will begin May 12, 2023 and continue until the position is filled. For consideration please complete online application and send resume and cover letter to e-mail EICC-HR@eicc.edu.