Internal Openings

 

Computer Tech Support Specialist

Eastern Iowa Community Colleges – District Office is seeking a FT. Computer Technology Support Specialist.

The Eastern Iowa Community Colleges has rapidly become the first choice for students seeking higher education in the Eastern Iowa region. Located along the banks of the mighty Mississippi River, EICC is a comprehensive community college with three colleges and 10 satellite locations serving more than 13,000 credit and 30,000 workforce and continuing education students each year.  

Under the direction of the Associate Director of Web Services this position will be responsible for:

  • Identifies, analyzes, designs, and documents specifications for identified user needs and makes recommendations to meet those needs which are consistent with College and District procedures.
  • Establish and maintain technical and user documentation for hardware, software, and procedures utilized within the College and District.
  • Trouble shoots and resolves problems, or makes recommendations for their solutions when outside assistance is needed.
  • Provides technical assistance to faculty and staff for special projects and problems.
  • Explains system changes and provides in-service training on correct procedures of technology usage related to computer/network operations, new equipment, and new procedures.
  • Plans and develops configurations for academic labs in collaborations with faculty and
  • District IT staff in advance of semester start for on-time delivery.
  • Orders parts, software packages, hardware etc. as needed.
  • Performs general maintenance on technology equipment, as well as other daily duties assigned.

Qualifications will include:

  • Associate’s degree with major in Computer Science, Management Information Systems, or documented related work experience of computer applications, operating systems and hardware.
  • Successful candidate will have experience with pc, desktop and laptop maintenance repair; installation, configuration of computer/network equipment and applications.
  • Must be able to lift/carry equipment, and perform installation of these hardware’s as needed.
  • Ability to work flexible hours as needed.


Review of applications will begin immediately and continue until the position is filled.

For consideration please send resume and cover letter to: e-mail EICC-HR@eicc.edu  or Human Resources Dept., Eastern Iowa Community Colleges, 306 West River Drive, Davenport IA 52801-1221

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Help Desk Specialist

Eastern Iowa Community Colleges – Kahl Campus is seeking a FT. Help Desk Specialist.

The Eastern Iowa Community Colleges has rapidly become the first choice for students seeking higher education in the Eastern Iowa region. Located along the banks of the mighty Mississippi River, EICC is a comprehensive community college with three colleges and 10 satellite locations serving more than 13,000 credit and 30,000 workforce and continuing education students each year.  

Under the direction of the Associate Director of Web Services this position will be responsible for:

  • Answers incoming Help Desk phone calls, emails, and assisting internal and external customers with questions regarding email, password problems, computer programs, pdf files,
  • Windows operating systems, printing, etc.
    Serve as an initial contact for instructors with hardware and software questions or problems in lab and multi-media classroom situations.
  • Collaborate in the delivery of instructional materials to improve user’s technology and software knowledge.
  • Communicate network issues and other IT associated problems to appropriate ITS staff.
  • Send broadcast messages to the Colleges concerning service interruptions or campus emergencies.
  • Maintain, at all times, the highest standard of customer service, confidentiality and professionalism.
  • Perform other duties as assigned by the Chief Information Officer of the EICC Department of IT Services.
  • Hours will include monitoring, and responding to incoming Help Desk voice and e-mails on evenings, weekends, holidays, and EICC College Breaks.

Qualifications will include:

  • Associates degree in Information Technology, Computer Science, or Administrative Office Support preferred. High school degree is required.
  • One to three years of experience at a Help Desk for a Tier Two company or higher, or equivalent experience in a similar setting.
  • Must possess a high level of knowledge of all Windows operating systems, Microsoft Office, internet browsers, Active Director, Ellucian Colleague/e-Bridge and other software as used by the colleges.
  • Successful candidate possess excellent keyboarding, phone, problem solving and customer relation skills.

Review of applications will begin immediately and continue until the position is filled.

For consideration please send resume and cover letter to: e-mail EICC-HR@eicc.edu  or Human Resources Dept., Eastern Iowa Community Colleges, 306 West River Drive, Davenport IA 52801-1221

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Media Production Technician II

Eastern Iowa Community Colleges – Muscatine Community College is seeking a PT. Media Production Technician II.

The Eastern Iowa Community Colleges has rapidly become the first choice for students seeking higher education in the Eastern Iowa region. Located along the banks of the mighty Mississippi River, EICC is a comprehensive community college with three colleges and 10 satellite locations serving more than 13,000 credit and 30,000 workforce and continuing education students each year.  

Under the direction of the Media Production Specialist this position will be responsible for:

  • Coordinate the “LIVE” cablecast and taping of all Muscatine City Counsel, Muscatine Community School board, and Muscatine County Board meetings produced under the terms of the cooperative agreement between the City, School District, County and Eastern Iowa Community College District.
  • Assist in the videotaping and/or “LIVE” cablecast of all special events production as requested by the City or School District under the above cooperative agreements (i.e. Parades, Graduation Ceremony, Forums, etc.).
  • Video Production of all Muskie/KWCC radio events (Football, Basketball, Soccer, Softball/Baseball).
  • Serves as production crew member for production of local programming for Public Access Channel Nine.
  • Independently produce special projects and programming.
  • Production and graphic design of video page PSAs/Promos for Community Calendar as needed.
  • Maintaining weekly office hours to assist community producer’s production efforts.
    Assist with Muscatine Community College TV/Video projects.

Qualifications will include:

  • Two years education and two years’ work experience or equivalent in related field.
  • Must be skilled in the use of audio-visual TV production.
  • Knowledge of video editing and computer graphics is required.
  • Must possess good interpersonal skills.
  • Successful candidate must have the ability to work under pressure, meet deadlines, and plan and schedule work accordingly.

Review of applications will begin immediately and continue until the position is filled.

For consideration please send resume and cover letter to: e-mail EICC-HR@eicc.edu  or Human Resources Dept., Eastern Iowa Community Colleges, 306 West River Drive, Davenport IA 52801-1221

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It is the policy of Eastern Iowa Community Colleges not to discriminate on the basis of race, color, national origin, sex, disability, age (employment), sexual orientation, gender identity, creed, religion, and actual or potential parental, family or marital status in its programs, activities, or employment practices as required by the Iowa Code §§ 216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681 – 1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).

If you have questions or complaints related to compliance with this policy, please contact Debora J. Sullivan, Equity Coordinator, 306 W. River Dr., Davenport, Iowa 52801, (563)336-3487, djsullivan@eicc.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312/730-1560, fax 312/730-1576.